Refund policy

 

Thank you for choosing Anatoly & Sons for your shopping needs. We want to ensure your satisfaction with your purchase, and we're here to assist you with any returns or exchanges. Please read our return and exchange policy below for more information:

Returns & Exchanges: You have 21 days from the date of receipt to initiate a return for your order. To be eligible for a return, all items must be in their original condition—unworn, unwashed, undamaged, and with all tags attached. Items that show signs of wear, washing, or improper care may not be accepted. We kindly request that you ensure the items are securely packaged to prevent any damage during transit. 

Do not stuff garment(s) into packaging that is too small, as this may damage or crease the item. Items returned in a damaged condition due to improper packaging will not be eligible for a refund. Additionally, excessively creased items may be subject to a $15 restocking fee, which will be deducted from your refund.

Please note that we are unable to offer complimentary return shipping at this time. You can, however, select the "Checkout+" option in your cart for just $1.98 (within North America). This covers unlimited returns to us. If not, the full cost of return shipping will be your responsibility, and we require using a reliable shipping method with tracking to ensure that your return reaches us safely.

While unlimited returns are fully covered for $1.98, a shipping fee applies to exchange orders for sending out the replacement item.

For Made-to-Order items: If an order is already in production, cancellations are eligible for a 50% refund only. If, however, the item is in advanced stages of production, no cancellation is available. If you'd like to return an MTO item, you can avoid the 25% restocking fee by either 1) exchanging it for another size (if available) or 2) receiving store credit to be used for a future purchase.

For North America: Please visit our return portal here or call us at (510) 595-9488. We will be happy to assist you in arranging the return or exchange, and providing you with any necessary guidance.

For international: Please contact us. International customers are responsible for all shipping costs.

We appreciate your understanding of our return and exchange policy. If you have any questions or need further assistance, please do not hesitate to reach out to our dedicated customer support team. We are committed to ensuring your shopping experience with us is as enjoyable and hassle-free as possible.